{"id":8098,"date":"2025-10-13T16:15:13","date_gmt":"2025-10-13T16:15:13","guid":{"rendered":"https:\/\/belshoop.be\/refund-and-return-policy\/"},"modified":"2026-01-15T15:18:27","modified_gmt":"2026-01-15T15:18:27","slug":"refund-and-return-policy","status":"publish","type":"page","link":"https:\/\/belshoop.be\/en\/refund-and-return-policy\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8098\" class=\"elementor elementor-8098 elementor-4518\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3113e39e e-flex e-con-boxed e-con e-parent\" data-id=\"3113e39e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-886bb50 elementor-widget elementor-widget-heading\" data-id=\"886bb50\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4837ce6d elementor-widget elementor-widget-text-editor\" data-id=\"4837ce6d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"310\" data-end=\"551\">In accordance with the right of withdrawal applicable in Belgium (Directive 2011\/83\/EU), you have <strong data-start=\"414\" data-end=\"446\">14 calendar days<\/strong> from the <strong data-start=\"463\" data-end=\"494\">receipt of your order<\/strong> to return an item that doesn&#8217;t suit you.<\/p><h2 data-start=\"553\" data-end=\"586\">General Return Terms<\/h2><ul data-start=\"587\" data-end=\"1147\"><li data-start=\"587\" data-end=\"755\"><p data-start=\"589\" data-end=\"755\">Items must be <strong data-start=\"615\" data-end=\"643\">in their original condition<\/strong>, <strong data-start=\"645\" data-end=\"659\">unworn<\/strong>, <strong data-start=\"661\" data-end=\"674\">unwashed<\/strong>, with <strong data-start=\"681\" data-end=\"695\">tags<\/strong> and <strong data-start=\"699\" data-end=\"722\">original packaging<\/strong> (transparent pouch included).<\/p><\/li><li data-start=\"756\" data-end=\"842\"><p data-start=\"758\" data-end=\"842\">For hygiene reasons, <strong data-start=\"786\" data-end=\"841\">jewelry cannot be exchanged or refunded<\/strong>.<\/p><\/li><li data-start=\"843\" data-end=\"1039\"><p data-start=\"845\" data-end=\"1039\">Items that are <strong data-start=\"858\" data-end=\"894\">damaged, stained, torn, perfumed<\/strong> or returned <strong data-start=\"908\" data-end=\"941\">without their original packaging<\/strong> cannot be refunded. A <strong data-start=\"978\" data-end=\"987\">store credit<\/strong> may be offered if the item remains in good condition.<\/p><\/li><li data-start=\"1040\" data-end=\"1147\"><p data-start=\"1042\" data-end=\"1147\">Any return <strong data-start=\"1054\" data-end=\"1068\">past the deadline<\/strong> cannot be refunded. The item can be <strong data-start=\"1121\" data-end=\"1146\">reshipped at your expense<\/strong>.<\/p><\/li><\/ul><h2 data-start=\"1149\" data-end=\"1183\">How to Make a Return<\/h2><p data-start=\"1184\" data-end=\"1276\"><strong data-start=\"1184\" data-end=\"1227\">Return shipping costs are your responsibility<\/strong> (except for BELSHOOP error or defective item).<\/p><p data-start=\"1278\" data-end=\"1533\"><strong data-start=\"1278\" data-end=\"1318\">1) Complete the return form<\/strong><br data-start=\"1318\" data-end=\"1321\" \/><a href=\"https:\/\/belshoop.be\/wp-content\/uploads\/2025\/10\/Formulaire_Retour_Belshop_FR.pdf\">Download and complete the return form<\/a>.<br data-start=\"1370\" data-end=\"1373\" \/>No printer? Copy it by hand (on plain paper) with: <strong data-start=\"1440\" data-end=\"1462\">order number<\/strong>, <strong data-start=\"1464\" data-end=\"1471\">last name<\/strong>, <strong data-start=\"1473\" data-end=\"1483\">first name<\/strong>, <strong data-start=\"1485\" data-end=\"1503\">email address<\/strong> used when ordering.<\/p><p data-start=\"1535\" data-end=\"1564\"><strong data-start=\"1535\" data-end=\"1562\">2) Prepare your package<\/strong><\/p><ul data-start=\"1565\" data-end=\"1712\"><li data-start=\"1565\" data-end=\"1660\"><p data-start=\"1567\" data-end=\"1660\">Place the item back in <strong data-start=\"1590\" data-end=\"1617\">its original packaging<\/strong> (transparent pouch <strong data-start=\"1641\" data-end=\"1656\">required<\/strong>).<\/p><\/li><li data-start=\"1661\" data-end=\"1712\"><p data-start=\"1663\" data-end=\"1712\">Slip the <strong data-start=\"1674\" data-end=\"1697\">completed form<\/strong> into the package.<\/p><\/li><\/ul><p data-start=\"1714\" data-end=\"1739\"><strong data-start=\"1714\" data-end=\"1737\">3) Send the package<\/strong><\/p><ul data-start=\"1740\" data-end=\"2052\"><li data-start=\"1740\" data-end=\"1823\"><p data-start=\"1742\" data-end=\"1823\">From Belgium: prefer <strong data-start=\"1775\" data-end=\"1784\">bpost<\/strong> or <strong data-start=\"1788\" data-end=\"1820\">any carrier with tracking<\/strong>.<\/p><\/li><li data-start=\"1824\" data-end=\"1953\"><p data-start=\"1826\" data-end=\"1953\">From abroad: you can use the carrier of your choice, <strong data-start=\"1899\" data-end=\"1913\">with tracking<\/strong>, to be <strong data-start=\"1917\" data-end=\"1950\">delivered to the address below<\/strong>.<\/p><\/li><li data-start=\"1954\" data-end=\"2052\"><p data-start=\"1956\" data-end=\"2052\"><strong data-start=\"1956\" data-end=\"1978\">No pick-up points<\/strong>, <strong data-start=\"1980\" data-end=\"2012\">no hand delivery<\/strong>, <strong data-start=\"2014\" data-end=\"2051\">no mailbox drop-off<\/strong>.<\/p><\/li><\/ul><p data-start=\"2054\" data-end=\"2185\"><strong data-start=\"2054\" data-end=\"2075\">Return Address<\/strong><br data-start=\"2075\" data-end=\"2078\" \/><strong data-start=\"2078\" data-end=\"2111\">BELSHOOP \u2013 E-commerce Returns<\/strong><\/p><p style=\"color: red; text-align: center; padding-top: 20px; padding-bottom: 20px;\"><strong>Petrus Basteleusstraat 2, unit 9, 1600 Sint-Pieters-Leeuw, Belgium <\/strong><\/p><p data-start=\"2187\" data-end=\"2317\"><strong data-start=\"2187\" data-end=\"2221\">4) Keep proof of shipment<\/strong><br data-start=\"2221\" data-end=\"2224\" \/>Carefully keep the <strong data-start=\"2248\" data-end=\"2267\">proof of deposit<\/strong> and the <strong data-start=\"2274\" data-end=\"2293\">tracking number<\/strong> until refund.<\/p><h2 data-start=\"2319\" data-end=\"2344\">Return Processing<\/h2><ul data-start=\"2345\" data-end=\"2885\"><li data-start=\"2345\" data-end=\"2399\"><p data-start=\"2347\" data-end=\"2399\">We process returns <strong data-start=\"2373\" data-end=\"2396\">in order of arrival<\/strong>.<\/p><\/li><li data-start=\"2400\" data-end=\"2558\"><p data-start=\"2402\" data-end=\"2558\">The <strong data-start=\"2405\" data-end=\"2428\">processing time<\/strong> can be up to <strong data-start=\"2448\" data-end=\"2467\">15 business days<\/strong> from the <strong data-start=\"2484\" data-end=\"2497\">receipt<\/strong> of the package at our premises (excluding weekends and public holidays).<\/p><\/li><li data-start=\"2559\" data-end=\"2649\"><p data-start=\"2561\" data-end=\"2649\">Email reminders are not necessary and <strong data-start=\"2612\" data-end=\"2632\">do not speed up<\/strong> processing.<\/p><\/li><li data-start=\"2650\" data-end=\"2784\"><p data-start=\"2652\" data-end=\"2784\">Once your return is processed, you will receive an <strong data-start=\"2698\" data-end=\"2720\">automatic email<\/strong> confirming the <strong data-start=\"2735\" data-end=\"2752\">refund<\/strong> or the <strong data-start=\"2758\" data-end=\"2781\">issuance of a store credit<\/strong>.<\/p><\/li><li data-start=\"2785\" data-end=\"2885\"><p data-start=\"2787\" data-end=\"2885\">The <strong data-start=\"2790\" data-end=\"2807\">refund<\/strong> occurs within <strong data-start=\"2824\" data-end=\"2839\">3 to 7 days<\/strong> after processing, depending on the payment method.<\/p><\/li><\/ul><h2 data-start=\"2887\" data-end=\"2909\">Missing Accessory<\/h2><p data-start=\"2910\" data-end=\"3151\">If an <strong data-start=\"2916\" data-end=\"2930\">accessory<\/strong> is missing (belt, button, etc.), <strong data-start=\"2970\" data-end=\"3005\">contact us before sending anything<\/strong> (return or not) with your <strong data-start=\"3033\" data-end=\"3055\">order number<\/strong>:<br data-start=\"3057\" data-end=\"3060\" \/><strong data-start=\"3060\" data-end=\"3079\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3062\" data-end=\"3077\">sav@belshoop.be<\/a><\/strong> <em data-start=\"3080\" data-end=\"3107\">(or your exact customer service email)<\/em><br data-start=\"3107\" data-end=\"3110\" \/>We will advise you on the procedure.<\/p><h2 data-start=\"3153\" data-end=\"3189\">Received a Defective Item<\/h2><p data-start=\"3190\" data-end=\"3428\">In case of a <strong data-start=\"3207\" data-end=\"3221\">defective item<\/strong>, <strong data-start=\"3223\" data-end=\"3260\">contact us first by email<\/strong> with <strong data-start=\"3270\" data-end=\"3306\">photos of the defect attached<\/strong> before taking any action:<br data-start=\"3327\" data-end=\"3330\" \/><strong data-start=\"3330\" data-end=\"3349\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3332\" data-end=\"3347\">sav@belshoop.be<\/a><\/strong><br data-start=\"3349\" data-end=\"3352\" \/>We will guide you through the procedure (exchange, replacement, refund).<\/p><h2 data-start=\"3430\" data-end=\"3451\">Unclaimed Package<\/h2><p data-start=\"3452\" data-end=\"3622\">If you do not pick up your package within the deadline and it is returned to us, you will receive an <strong data-start=\"3549\" data-end=\"3571\">automatic email<\/strong> upon its receipt at our premises. You can then:<\/p><ul data-start=\"3623\" data-end=\"3880\"><li data-start=\"3623\" data-end=\"3714\"><p data-start=\"3625\" data-end=\"3714\">Request a <strong data-start=\"3638\" data-end=\"3654\">reshipment<\/strong> (shipping costs <strong data-start=\"3675\" data-end=\"3688\">again<\/strong> at your expense), <strong data-start=\"3706\" data-end=\"3712\">or<\/strong><\/p><\/li><li data-start=\"3715\" data-end=\"3880\"><p data-start=\"3717\" data-end=\"3880\">Request a <strong data-start=\"3729\" data-end=\"3746\">refund<\/strong> for your order (<strong data-start=\"3766\" data-end=\"3788\">excluding shipping costs<\/strong>). <strong data-start=\"3795\" data-end=\"3825\">A processing fee of \u20ac8<\/strong> (preparation, labor, packaging) will be deducted.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return Policy In accordance with the right of withdrawal applicable in Belgium (Directive 2011\/83\/EU), you have 14 calendar days from the receipt of your order to return an item that doesn&#8217;t suit you. General Return Terms Items must be in their original condition, unworn, unwashed, with tags and original packaging (transparent pouch included). For hygiene [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8098","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Refund and Return Policy - belshop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/belshoop.be\/en\/refund-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Return Policy - belshop\" \/>\n<meta property=\"og:description\" content=\"Return Policy In accordance with the right of withdrawal applicable in Belgium (Directive 2011\/83\/EU), you have 14 calendar days from the receipt of your order to return an item that doesn&#8217;t suit you. General Return Terms Items must be in their original condition, unworn, unwashed, with tags and original packaging (transparent pouch included). 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